Retail Concierge Service helps small brands launch on our London estate


In 2018, Grosvenor Britain & Ireland set up the Retail Concierge Service, aimed at easing the passage of smaller, independent retailers and start-ups opening in the capital’s retail heartland.

Approximately two thirds of our retailers are independent brands and, for many, their first physical store is on our London estate. The Retail Concierge Service was developed after research highlighted common frustrations experienced by growing brands that are often time poor and on a budget.

One year in, we caught up with one of our newest occupiers at Eccelston Yards, Studio Pottery London, who recently opened their doors in just four weeks thanks to the help of the Retail Concierge Service, our property management team, Ethos and Flint Interior Architects.

Director Lucy Attwood tells their story below. Photo credits to Dusan Todorovic Photography. 

Group 10 Group 2 Search button Drop down arrow Group 2 Group 3