Positive Space - Our Community Charter


This initiative aims to set a new standard for public engagement across our business and give the communities we work with meaningful involvement in how their neighbourhoods are managed and evolve.

It is based around four key principles. These set out how we will engage with tenants, residents, and others who play a part in day-to-day neighbourhood life: from businesses and institutions to community organisations and amenity societies.

Everyone has a common interest in making places that are safe, prosperous and fair. The problem is we often struggle to work well together. Levels of trust are low and people feel disconnected from how the places where they live and work are managed and evolve.

So Grosvenor is aiming to create a more Positive Space, where the trade-offs involved in change are openly debated, more voices are heard and we all work more productively together. Because ultimately that’s how to help more places to thrive.

We have tested the commitments with more than 20 community representatives and practitioners. Many of them have also shared their perspectives and experiences as part of a series of Essays on Engagement.

Alongside the commitments that Grosvenor has made, we are also making a few requests of communities in return, and we hope that both sets of commitments will strengthen further over time.

You can read our Community Charter and explore the Essays on Engagement below.

We hope to hear what you think. Join the conversation on social media, or contact our Head of Community Engagement to add your perspective.

Essays on Engagement


Below is a series of essays about public engagement written by activists, influencers and frontline workers to mark the launch of Grosvenor Britain & Ireland's community charter.

Why London needs closer bonds between landlords, residents and business if neighbourhoods are to change for the better.

Are you listening carefully? Its time to go back to basics on community engagement.

How we can address the power imbalance between communities and developers.

A social activist’s experience of being on the other side of the table

Stewardship is an idea whose time has come again. How policy could restore link between people and places.

Is it possible that community engagement could be fun?

Getting to know you. Why development and regeneration should come from the inside-out not outside-in.

Our planning system is not set up to feel. But everyone wins when we remember to be human and open up to communities.

Will the new London Plan make any difference? And how does Covid-19 change things?

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