Recommendations in new report supported by major property owners 

Grosvenor and The Crown Estate have today launched a new report that sheds light on the challenges faced by people with physical and hidden disabilities when accessing and working within buildings and public spaces across the UK. 

The joint report, Inclusive Spaces and Places: A collaborative approach to inclusive design, highlights the urgent need for inclusive design in the built environment, emphasising the barriers that prevent millions from fully engaging with public and commercial spaces as well as the potential societal and economic losses this results in.

Limited accessibility impacts a staggering portion of the population, with one in four of the UK’s 67 million people living with a disability, and thousands more facing temporary mobility challenges each year. When combined with an aging population, the scale of the challenge becomes clear.

In response, The Crown Estate and Grosvenor, in conjunction with other major property owners, are urging the industry to unite in addressing this issue. Newly launched open-source tools created by the two organisations alongside those with lived experience offer the industry the opportunity to collaborate and drive real, practical change.

The first of these is an inclusive design brief which includes technical guidance and a set of prompts for design teams to embed inclusive design throughout the lifecycle of a project. 

They have also developed a template for creating an inclusive design panel of people with lived experience which will be used across all new developments within their respective portfolios. 

The organisations have founded a new working group – the Accessible and Inclusive Places Industry Group – to drive collaboration and change across the sector. Alongside Grosvenor and The Crown Estate, several of the founding members, British Land, Lendlease, Cadogan, Landsec and Heathrow, have already committed to the recommendations in the report.  

Simon Harding-Roots, Managing Director for London at The Crown Estate, said: “This report highlights the barriers that millions of people face daily across the UK – ranging from those who live with disabilities right through to those with everyday accessibility concerns, like ensuring that parents with young children are catered for in our spaces.  By launching a range of tools that businesses can implement within their own design remits, we are calling on the property industry to work together and create inclusive, welcoming spaces for all. This is a process that takes time, but with collective action and clear commitments, it is a true step in the right direction.

“This important work, the calls to action and tools are relevant for all buildings and places across the UK. However, in London we have a specific opportunity given the historic buildings we look after. Creating an inclusive, accessible and welcoming offering is at the heart of our London strategic vision and we are focused on supporting London’s renewal, to provide a diverse offering to a wider range of people and businesses.”

Amelia Bright, Executive Director of London Estate, Grosvenor, commented: “When we started investigating the issue of accessibility and inclusion in the built environment we found many barriers, but also a groundswell of interest in solutions. 

“Working with innovators and those with lived experience we’re proud that the recommendations in this report and working group have already gained the backing of so many in the industry. This is an important step in delivering on our commitments to support community wellbeing and business growth, which will help our buildings and spaces become more welcoming and successful long term.”

Ade Adepitan, Paralympian and TV presenter, said: "Creating buildings and places that are accessible and welcoming is more than a functional piece of work; it is a necessity for creating inclusive and thriving communities. We’ve seen waves of change and progress over recent years but there is still much more to be done – every new development should consider the needs of all citizens, and people with lived experience need to be on the inside of design and decisions to really maximise the potential of inclusive design. Leaders like The Crown Estate and Grosvenor stepping up and showing real commitment in this area helps to set a new standard for others to follow."

The creation of the report calls to action and tools closely involved those with lived experience across a range of characteristics including disability and neurodiversity. Workshop participant Michelle Goodwin added “The lack of truly inclusive spaces can make you feel like a second-class citizen. There have been plenty of times when I’ve tried to enter shops claiming to be accessible where I’ve been unable to get my wheelchair through the door. It’s refreshing to find organisations that are actually listening to the experiences of people in the real world, and going out of their way to make practical changes that have a positive impact”

Read the full report, recommendations and access the tools here.

Notes to Editors

About the report

The report points to an important need for our industry to improve the inclusivity of buildings and public spaces and outlines the value, as well as the moral, case for action. 

It concluded that:

• By enabling all those that interact with buildings and spaces to feel welcome, the industry can further futureproof the built environment. 
• This could also quadruple customer bases; address business ESG objectives and unlock a wider talent pool.

In response, The Crown Estate and Grosvenor helped develop and pioneer new tools to support the wider adoption of inclusive design including:

• An Inclusive Design Brief for new developments to embed inclusive design throughout a project.                             
• Guidance for creating an inclusive design panel of people with lived experience.                                                           

The creation of the report, calls to action and tools closely involved those with lived experience across a range of characteristics including disability and neurodiversity as well as advice from from expert organisations including Motionspot, Volterra, Mobility Mojo, AccessAble and Sociability.

The Calls to Action / Report Recommendations

To drive meaningful and practical change for those that struggle to access the UK’s buildings and urban centres, Grosvenor and The Crown Estate are calling for organisations to commit to the following measures:

• LISTEN TO AND INVOLVE PEOPLE WITH LIVED EXPERIENCE: Understand and engage with those who have lived experience across a range of characteristics. 
• MEASURE: Measure and understand the level of accessibility for existing buildings and spaces to inform key interventions.
• COMMUNICATE: Provide better information on the level of accessibility of existing buildings and spaces so people can feel more confident using them.
• EXCEED: Go beyond existing building regulations through introducing an inclusive design brief in collaboration with people with lived experience to create a higher inclusive design standard.
• COLLABORATE: work with partners to ensure accessibility and inclusive design are considered for both new developments and existing buildings.

Industry Working Group

Participants in the industry working group at launch are:

• Grosvenor Property UK
• The Crown Estate
• British Land
• Lendlease
• Landsec
• Portman Estate
• Cadogan Estates
• Howard de Walden
• Heathrow
• Shaftesbury Capital
• Transport for London
• Redevco 
• New West End Company
• City of Westminster

About Grosvenor 

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Grosvenor is an international organisation whose activities span urban property, food and agtech, rural estate management and support for philanthropic initiatives.

We are a values-led business which represents the Grosvenor family and share a common purpose - to deliver lasting commercial, social and environmental benefit - addressing today’s needs while taking responsibility for those of future generations.  

With a track record of over 340 years, we work to improve urban property and places in many of the world’s leading cities, promoting sustainability within the built environment and enhancing the wellbeing of customers and communities. 

Our UK property business supports c1,000 businesses and tens of thousands of residents and workers across London’s West End each day. We also invest in, create and manage sustainable neighbourhoods in Liverpool and across England. As a 1.5^oC aligned company, pioneering change and new ways of thinking about property we aim to ensure our places benefit both people and the planet over the long term.

About The Crown Estate 

The Crown Estate is a significant national landowner with a diverse £16bn portfolio that includes urban centres and development opportunities; one of the largest rural holdings in the country; Regent Street and St James’s in London’s West End; and Windsor Great Park. We also manage the seabed and much of the coastline around England, Wales and Northern Ireland, playing a major role in the UK’s world leading offshore wind sector.

We are a unique business established by an Act of Parliament, tasked with growing the value of the portfolio for the nation and returning all of our net profit to HM Treasury for the benefit of public spending. This has totalled £3.2bn over the last ten years.

Through our activities and investments, The Crown Estate creates environmental, social and financial value both for now and into the long term. This includes:

• Playing a significant role in unlocking renewable energy for millions of homes through sectors such as offshore wind and creating opportunities for new technologies like CCUS and hydrogen to deliver the UK’s energy security transition, resulting in thousands of jobs for communities across the UK.
• Supporting the sustainable transformation of land use in the UK through diversified, regenerative agricultural and environmental best practice alongside a thriving natural world.
• Becoming recognised as a centre of excellence for environmental and ecological best practice across the Windsor Estate.
• Identifying and creating opportunities for thriving and resilient communities across the country to support regeneration, housing and innovation.
• Ensuring London retains its global city status, by fostering a more vibrant, greener and inclusive destination for millions of visitors and businesses.