Creating a more Positive Space - Our Community Charter

Everyone has a common interest in making places that are safe, prosperous and fair. The problem is we often struggle to work well together. Levels of trust are low and people feel disconnected from how the places where they live and work are managed and evolve.

Positive Space aims to set a new standard for public engagement across our business and ensure communities have a meaningful voice in future of their neighbourhoods.

Four principles set out how we engage with the people who play a critical part in day-to-day neighbourhood life: from residents, businesses and institutions to community organisations and amenity societies.

Our aim is to create a more Positive Space where the trade-offs involved in change are openly debated, more voices are heard and everyone works more productively together. Because ultimately that’s how to help places thrive.

We have tested these principles with more than 20 community representatives and practitioners. Many of them have also shared their perspective and experience as part of a series of Essays on Engagement.

And alongside our own commitments, we also make an ask of communities in return, and hope that both sets of commitments will strengthen further over time.

A guide to better public engagement

To help put Positive Space into practice we designed a training programme with 20 of the UK’s top experts on public engagement covering topics from active listening to accountability and influence.

We’ve now brought together their insights and tips in a guide called Positive Space in Practice. It’s practical and short, and grounded in the basic idea that communities are not a problem to be solved. Involving people leads to better outcomes and there’s a wealth of evidence to support this.

it’s why we’re investing in building the capability and confidence of our teams, and by sharing our learnings we hope to help and inspire others too.

Take a look here.

Positive Space

Download our community charter, Positive Space.

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Giving young people a voice

Read our research into youth participation & find out more about the UK’s first free toolkit on youth engagement here.

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Involving young people in the future of places

Carl Konadu, co-founder of 2-3 degrees, makes the case for bringing young people into conversations about where they live.

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Essays on engagement

Below is a series of essays about public engagement written by activists, influencers and frontline workers to mark the launch of Grosvenor Britain & Ireland's community charter.

Dave Hill, OnLondon

Why London needs closer bonds between landlords, residents and business if neighbourhoods are to change for the better.

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Catherine Greig, Make: Good

Are you listening carefully? Its time to go back to basics on community engagement.

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James Goodman & Georgie Burr, Local Trust

How we can address the power imbalance between communities and developers.

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Sheila Taylor, Social activist

A social activist’s experience of being on the other side of the table

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Will Tanner, Onward

Stewardship is an idea whose time has come again. How policy could restore link between people and places.

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Jessica Cargill Thompson, Waltham Forest Council

Is it possible that community engagement could be fun?

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Eileen Conn, Peckham Vision

Getting to know you. Why development and regeneration should come from the inside-out not outside-in.

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Kate Nottidge, Grosvenor

Our planning system is not set up to feel. But everyone wins when we remember to be human and open up to communities.

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Group 2